Customer Satisfaction &
Because each project is pivotal, a regular contact with a dedicated project manager is the guarantee to create a trustful relationship.
BIOTEM records and monitors key informations on each project in order to enhance constantly its quality level.
BIOTEM is constantly seeking to improve the quality of its services. In order to meet this goal, BIOTEM has implemented a quality assurance system which allows the efficient qualification and monitoring of the service performance.
The commitments of BIOTEM have resulted in an exceptional success rate which has been growing up since 2005.
Because they are the key to its progress, BIOTEM values greatly its customers and their comments.
BIOTEM is a human sized-company which has the vocation to develop high quality products matching with each project specifications.
Over the last years, BIOTEM has been collecting data with the aim of quantifying and following up the customer satisfaction rate. Criteria selected for these surveys are based on: