Data protection

Last modification date: 05/07/19

We are committed to the collection and processing of your data, made from the site, comply with the General Regulations on Data Protection (RGPD) and the law Informatique et Libertés .

This Policy informs you about how Biotem, its subcontractors and potential partners process your personal data.

This Policy applies in particular to customers and users of Biotem offers and services.

It may be supplemented by specific information brought to the attention of the user, in the case of a particular offer or service.


A cookie is a small computer file, a plotter, deposited and read for example during the consultation of a website.

The use of these tools is subject to your consent as long as they are not strictly necessary for the operation of the site concerned.

Here is the list of cookies used on the site :


Form and Teleservice

Each form or Teleservice limits the collection of personal data to the strict minimum necessary (minimization of data) and indicates in particular:

  • what are the objectives of collecting these data (purposes);
  • if this data is mandatory or optional for the management of your request;
  • who will be able to take note of it (only Biotem in principle, except on the form when a transmission to a third party is necessary to manage your request);
  • your rights in the protection of personal data and how to exercise them with the CNIL.

The personal data collected as part of the services offered on are processed according to secure protocols and allow Biotem to manage the requests received in its computer applications.


You have the right to access, rectify and delete data concerning you. You can request the portability of these. You also have the right to oppose or request the limitation of treatment.

Also, you can issue guidelines on the retention, deletion or disclosure of your personal data after your death.


You can exercise your rights and contact Biotem at any time at the addresses below :

  • by this form with a scan of your ID
  • or by signed mail accompanied by a copy of an identity document to the following address:
    BIOTEM (Siège social)
    Parc d’Activités Bièvre Dauphine
    885, rue Alphonse Gourju
    38140 Apprieu – FRANCE

If you do not have an adequate return, you have the possibility to lodge a complaint with the National Commission of Computing and Freedoms (CNIL).

Purpose of processing your personal data

Biotem only processes personal data for specific, explicit and legitimate purposes. Biotem does not treat this data inconsistently with these purposes. For this purpose, the aims pursued by Biotem are as follows :

Data processing of the contact form
Collection, transmission and recording of data to get in touch with the company:

  • Quote Management
  • Sending an answer email.
  • Customer knowledge and audience statistics of the site

We may use data to better understand our customers or for statistical purposes to analyze the activity of our site and improve the services we offer. We measure the audience, for example, we measure the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return.Sending messages by email

Following the sending of a message from our contact form and if you have not objected, you can receive information and offers from us by electronic communication (email). We measure the opening rate of our electronic mailings in order to adapt them to your needs.


Biotem processes a data or category of data only if it is strictly necessary for the purpose pursued. You can find information about these purposes above.

Biotem processes the following categories of data:

  • Identity data: First name, last name
  • Contact details: Email, mailing address, phone number
  • Content Data: Email Box
  • Location data


The data collected is intended for the internal services of the site and its subcontractors

The processed data can finally be transmitted to the competent authorities, at their request, in the context of judicial proceedings, in the context of judicial research and requests for information from the authorities or in order to comply with other legal obligations.



Subcontractors Subcontractors Outside the EU ?
ID Interactive Hosting the site and e-mail No


Biotem ensures that your data is treated securely and confidentially, including when certain operations are performed by subcontractors. For this purpose the appropriate technical and organizational measures to prevent the loss, misuse, alteration and deletion of your personal data are put in place. These measures are adapted according to the level of sensitivity of the processed data and according to the level of risk that the treatment presents or its implementation.

Data retention period

The administrative service life (DUA) is the period during which the archived documents, data or information must be kept and kept in a state of being consulted and used, either by those who produced them or by archive services.

Below you will find the terms of administrative utility (DUA) applicable to the main procedures managed by Biotem. The DUA covers the shelf life in active database and in internal archives.



Data processing of the contact form / quote 3 years


This Privacy Policy may be subject to change.